Abuse Handling Policy

What Constitutes Abuse?

Prohibited activities include:

• Phishing or fraudulent activity
• Malware, viruses, or other malicious code
• Spam or unsolicited bulk email (UBE)
• Copyright or trademark infringement
• Hosting or linking to illegal content
• Unauthorised access or hacking attempts
• Use of services in violation of applicable laws

How to Report Abuse

If you believe a domain or service hosted by PingRite is engaged in abusive or illegal activity, please submit a report via our Report Abuse page. An effective report should include:

• A detailed description of the abuse
• Relevant URLs, domain names, or IP addresses
• Supporting evidence (screenshots, logs, email headers, etc.)
• Your contact information (optional but encouraged)

Our Process

Upon receiving a report, PingRite will:

1. Assign a case ID and log the complaint
2. Review the report and supporting evidence
3. Take appropriate action if abuse is confirmed, which may include service suspension or termination
4. Follow up if additional information is needed

Privacy and security considerations may prevent us from providing updates about ongoing investigations.

False or Misleading Reports

Knowingly submitting false or misleading reports may result in action against the reporting party, including legal remedies.

Repeat Offenders

PingRite maintains records of abuse cases and may suspend or terminate services for repeat offenders or those engaging in egregious Terms of Service violations.

Contact

Questions about this policy should be directed to support@pingrite.com.